Shipping
Clover and Swift offer Free standard delivery within the UK. We also ship worldwide. European postage is £5.95. International and European tracked covers the rest of the world, it’s £9.95 and usually takes 1-2 weeks. Any customs/import charges are the responsibility of the buyer.
Orders are usually dispatched within 2 working days, please allow a little longer in busy periods such as Christmas and special gifting occasions. If you have any special requests or would like a more accurate dispatch date please contact us at info@cloverandswift.com
Packaging
We are proud to say all of our packaging is plastic free and 100% biodegradable. We use pretty cotton drawstring branded bags to keep our pieces safe. Our Guardian necklaces and Wishing lockets come beautifully displayed on thick, quality card which are then placed in glassine envelopes. All postal boxes are also card with shredded paper to protect when needed.
Returns and Exchanges
Please get in touch with us at info@cloverandswift.com if you wish discuss returning or exchanging an item. For personalised pieces, we allow 24 hours for cancellation before we make your jewellery. Please note personalised and sample items are final sale. Earrings are non refundable for hygiene reasons.
Wear and tear does not count as faulty. Please read our care instructions below.
Product care
Clover and Swift specialise in 18k Gold plated sterling silver pieces, otherwise known as Gold vermeil. Gold plated pieces are delicate jewellery items and therefore care should be taken to protect the layer of gold from being worn.
Avoid direct contact with water, no showering or swimming in your new jewellery!
Take care when using moisturisers, perfume and avoid any excessive perspiration.
If you want to clean your jewellery item, use a warm, damp soft cloth and make sure it is dry before storing (do not use any silver cloths or abrasive cleaners to clean gold plated items).
It’s strongly advised to keep your treasured pieces stored safely in the bag provided when not being worn and to not sleep in your jewellery, especially the more delicate items.